CHANGE IT SUPPORT PROVIDER
Switching IT Support Provider Without the Disruption
Unhappy with slow responses or surprise bills? We plan the handover from your current IT company so nothing is lost.
SIGNS IT'S TIME
10 reasons businesses change IT provider
If any of these sound familiar, it’s worth a conversation. Here’s how we answer each one.
| Why businesses switch | How we answer it |
|---|---|
| Slow fixes and tickets that wait days | Proactive monitoring catches many problems first, and every request is tracked until it’s closed |
| No visible results | Quarterly reviews from Professional up, with a written summary of what we’ve done and found |
| Security feels like an afterthought | Security tools are built into every plan, not sold as extras |
| Poor communication | A named contact for your account, and updates in plain English |
| “That’s not covered” | A published list of what’s in each plan and what isn’t, so there are no surprises |
| Passing the buck to other suppliers | We deal with your other suppliers for you, including your printers and copiers |
| Jargon instead of answers | We explain what’s wrong, what it costs and what we recommend |
| No advice on what’s coming | Reviews, budgeting and a roadmap, so renewals and upgrades are planned |
| Being sold hardware you don’t need | We recommend what solves the problem and quote before we start |
| You’ve outgrown them | Plans that scale from 5 to 50+ users, with on-site support across London |
HOW SWITCHING WORKS
A planned handover in four steps
STEP-01
Review your contract
We check your notice period and what your current provider must hand over.
STEP-02
Discovery
We audit your devices, accounts, licences and backups, and document everything.
STEP-03
Handover
We collect admin access and passwords, install our tools and take over support on an agreed date.
STEP-04
Stabilise
We fix the urgent issues first, then agree a plan for the rest.
FAQ
Frequently asked questions
How long does it take to switch IT provider?
Most small offices can move in two to four weeks, depending on your current contract’s notice period and how much documentation exists.
Do we need to tell our current provider?
Yes, you’ll need to give notice under your contract. We can help you check the terms and what they’re required to hand over.
What if our current provider won't hand over passwords?
As the account owner you’re entitled to admin access to your own systems. We’ll help you request it and recover access where needed.
Will there be downtime?
We plan the switch so your staff can keep working. Most of the work happens in the background.
GET IN TOUCH
Speak to one of our team
Tell us a little about your business and we’ll come back with clear advice and a fixed monthly price. Or book a free IT & Cyber Health Check and we’ll show you where your IT stands.
- You'll hear back from a person, not a ticket system
- Free IT & Cyber Health Check, with no obligation
- Fixed monthly pricing per user, ex VAT
- Free onboarding for Scriptum print customers
Prefer to talk? Call 0800 011 2858